iPlayer gray screen

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Offline Nurk

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iPlayer gray screen
« on: June 17, 2014, 01:20:04 PM »
Hello everybody!

I have a playlist that has two video files in them (mp4). On the screens when one video ends and another should start there is a pause (about 30 or more seconds) and the whole screen turns gray.
The playlist is playing on three screens and this happens on all of the screens.
It would seem that the player has a hard time loading the videos.

How can i make this gray screen disappear and how can i make the transition between videos smoother?

My set up is SBB-D32CV2/EN, MagicInfo Server V2.0 Build NA-MIIPS-2004.7, MagicInfo Premium i Player V2.0 Build NA-MIIPP-2004.1.

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iPlayer gray screen
« on: June 17, 2014, 01:20:04 PM »

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Offline isabolovic

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Re: iPlayer gray screen
« Reply #1 on: June 17, 2014, 02:04:25 PM »
Hi,

Check if you have installed appropriate codecs on your players (SBBs) and also try to optimize your video files by re-encoding them with same codec to same resolution with same frame and bit rate.
I recommend H.264 BP/MP/HP, 1920x1080, 25 or 30 fps in 25 Mbit.

Regards,
Ivan

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Ivan Sabolović, DSCE
Digital Signage Consultant
www.mundusdigitalis.com

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Offline Nurk

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Re: iPlayer gray screen
« Reply #2 on: June 17, 2014, 04:10:58 PM »
Thank you for a quick reply!

What codecs should i use?
Or if i would download k-lite codec pack, would that be enough?

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Offline 460FPN2

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Re: iPlayer gray screen
« Reply #3 on: June 17, 2014, 06:49:54 PM »
i use k-lite full codec pack

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Re: iPlayer gray screen
« Reply #3 on: June 17, 2014, 06:49:54 PM »

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Offline isabolovic

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Re: iPlayer gray screen
« Reply #4 on: September 19, 2014, 01:29:55 AM »
Hi,

In most cases K-lite Basic should be enough. I use it in most cases, and sometime in special cases using K-Lite Full.

Regards,
Ivan

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Ivan Sabolović, DSCE
Digital Signage Consultant
www.mundusdigitalis.com