Turn off / on displays from MagicInfo Server

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Offline ajcalleja

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Turn off / on displays from MagicInfo Server
« on: January 23, 2015, 04:24:39 PM »
Hi,
I have an issue, I can turn off a device from magicinfo server, but then I can't turn it on from the server as well. I have to turn it on with the remote control.
I get an error when I try to turn it on from server. It says something like: Is not possible to activate the device from the security server or from the private network.

Any clues?

DIGITAL SIGNAGE HELP AND SUPPORT


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Offline bholme

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Re: Turn off / on displays from MagicInfo Server
« Reply #1 on: February 14, 2017, 02:29:54 PM »
samsung said to me, they have to be on exactly same network-range as server to turn monitors on.

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Offline Lsharp

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Re: Turn off / on displays from MagicInfo Server
« Reply #2 on: February 14, 2017, 03:31:23 PM »
Hey Ajcalleja,

In the monitor there is a setting under System -> Power options -> Network stand-by (or something like that, doing this by memory)
this allows your network connection to stay active when the monitor is in stand-by, meaning that commands (to turn the device on) can still be send when the monitor is off.