MagicInfo Express Schedule won't open on Samsung RMD40

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Offline Sundex

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MagicInfo Express Schedule won't open on Samsung RMD40
« on: March 31, 2015, 02:16:55 PM »
Hello everybody,

I bought the Samsung RM40 Smart Signage TV (LH40RMDPLGU, http://displaysolutions.samsung.com/products/lfdProducts/294).

When I first tested it, I created schedules on MagicInfo Express, exported it to the screen and it played the schedule without any problems.

I didn't use the screen for a month, and when I exported a new schedule last week, the screen won't play it. The files I want to play are just regular .jpg files and a mp4 file. When I save the schedule on a USB, MagicInfo creates 2 folders on the USB, Schedules & Content. When I plug in the USB into the screen, it says there are no files in the Schedule-folder. However, all the picutures and mp4's are in the Content-folder, so I know the screen recognizes the files. I can show the content on the screen by selecting all the files, but I need the screen to play the schedule because of the automatic start- and stopping time. Also because in the Schedule, I gave different play-lengts to each picture.

It drives me crazy because the screen is almost brand new and I have seen it working perfect. This problem just came out of the blue.

Can someone help me out?

DIGITAL SIGNAGE HELP AND SUPPORT

MagicInfo Express Schedule won't open on Samsung RMD40
« on: March 31, 2015, 02:16:55 PM »