need to find new setback box and installation

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Offline helenw

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need to find new setback box and installation
« on: May 21, 2015, 07:09:08 PM »
we have a 460FP with SBB-NT setback box, out of purchase warranty. i am running MAgicinfo Pro.  2600/3101.  our user is frequently getting an error message displayed on the Samsung. it goes away if he refreshes the schedule and displays again later.  WINDOWS DELAYED WRITE ERROR box displays with message.  we cleaned up temporary storage , didnt resolve issue.  we got re-image instructions from Samsung magicinfo tech support and i reloaded magic info pro, didnt resolve issue.
we need to acquire another setback box and have it installed. we are on long island in New York. does anyone know of  who i can contact?