communication issue: server - display

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Offline adrians

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communication issue: server - display
« on: July 07, 2015, 04:34:00 PM »
We are struggling for a couple of days with communications issue between server and display.
Server is activated Premium-S version, display is ME 55 B. Both have no network problems.
Under the Devices - Unapproved appears "No data", but when I click "Search Device" I can find my display.
after adding this device, MagicInfo server tells me that he added a device, but in fact nothings happened.
After that action my device list is still empty.

Do you have any advice, or clue to solve my problem?