Unapproved device issue.

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Offline moheed30

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Unapproved device issue.
« on: May 05, 2016, 11:49:03 AM »
Hi,

I have set up everything correctly interms of login into magicinfo-i server. The issue is when I want to connect my signage TV. In the user manual when finding a device, I set the IP range, the device shows. I tick my device and click next. a dialog box pops up and says 'the device connection request has been completed. please wait a moment.' with an ok box. after I click ok, the device isn't being displayed in the unapproved section. any suggestions?

Mo

DIGITAL SIGNAGE HELP AND SUPPORT

Unapproved device issue.
« on: May 05, 2016, 11:49:03 AM »

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Offline adamt

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Re: Unapproved device issue.
« Reply #1 on: September 30, 2016, 03:50:13 PM »
On the server:
Settings > License Information

Which license types do you have activated? There should be a column with product name and there should be Lite, Premium-S or Premium-I.


On the InfoScreen:
Menu > Network > Server Network Settings

What is MagicInfo-Mode set to? I think the options here are Premium or Lite.


If the server only has a Lite license installed and the screen has the MagicInfo-Mode set to Premium, that would explain the problem that you are seeing. The solution is to either change the MagicInfo-Mode on the screen or to activate the correct type of free license on the server.