Remote control is not connecting

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Offline EricS

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Remote control is not connecting
« on: June 27, 2016, 10:07:54 AM »
Hi,
I have just finished to install my MagicInfo Server V4.0 Build NA-MIIPS - 4000.1
When trying my screens in my LAN, everything was find, now the screens are in my shops, everything is running, screens are connecting to the server and downloading the contents, but from my server I can see the screens and their status but the remote control is not working, I cannot manage the screens from the RMServer, when I test this in my LAN it was working. Maybe any port to open or to forward, but witch one? I have already open ports 5900 and 5901 (VNC ports) but same results.
Please help, thank you.
Regards

DIGITAL SIGNAGE HELP AND SUPPORT

Remote control is not connecting
« on: June 27, 2016, 10:07:54 AM »

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Offline Lsharp

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Re: Remote control is not connecting
« Reply #1 on: July 13, 2016, 10:31:58 AM »
Hey EricS,

Here a list with all magicinfo port (also see attachment)
as you see there are more ports for VNC available.

- Server
Inbound
7001 Web Service and RM Agent communication
7002 (SSL)Web Service and RM Agent communication
21 FTP Service
990 (SSL)FTP Service
17001 ~ 17100FTP Service (FTP Passive Mode data port  --> ftp passive is needed for, it is depended on network configuration)
5800, 5500, 5901 VNC
7000 Video Streaming

- Client
Inbound
5500, 5900, 5800, 5901 (VNC)
Ports are used for internal communication on clients side:
6055 Web Service and RM Agent communication (Normal Binding)
8005 (SSL)Web Service and RM Agent communication (Normal Binding)
37001 RDC

========= important ports =====
Server inbound:
VNC Tunneling: 5902, 5901, 5500
HTTP:7001
HTTPS: 7002
FTP: 21
SFTP: 23

Hope this helps

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Offline EricS

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Re: Remote control is not connecting
« Reply #2 on: July 13, 2016, 02:23:33 PM »
Thank you very much for your reply, I have also received this documentation from Samsung support, but I have not achieved to make the Remote running.  :-\

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Offline Lsharp

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Re: Remote control is not connecting
« Reply #3 on: July 13, 2016, 03:40:05 PM »
Hey EricS,

Very odd indeed, since it was working in the LAN we know that the entire setup is correct, leaving just the new connection/ location as a possible issue.  :(
Would it be possible to remove the entire firewall for a shot while, just to see if remote works when nothing is blocked. if so we know where to look. if it still doesn't work there must be a completely different issue.  :-\

DIGITAL SIGNAGE HELP AND SUPPORT

Re: Remote control is not connecting
« Reply #3 on: July 13, 2016, 03:40:05 PM »

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Offline EricS

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Re: Remote control is not connecting
« Reply #4 on: July 13, 2016, 03:54:36 PM »
Not easy to try it without firewall, I have a Sonicwall and all traffic from both fibre and sat is going to it.
I have no problems uploading contents and there is something strange:
I can capture the screen from the device and using the quick control button I can also shutdown or reboot the device.
Next time I go to the shop I will try to change the IP and put one with the same range of the server.