All,
I have three Samsun DM65E model tvs in our building, each bought at different times. Over Christmas I upgraded to version 4 and performed a Firmware update. Since then, the TV crashes when playing Magic Info content. It just turns to a black screen and my TV will not respond to my remote control, I then have to get a ladder and unplug the TV to restart. The TV works fine if I run CNN/ESPN all day.
I have been in contact with support but they have no idea what is causing it. We've check to see if content is overlapping, set the duration policy to "finish in last element time", page properties duration to "finsih in last element time". We changed from DHCP to static IP addresses with no success. These TVs connect via WiFi.
I'm at a loss as to what to do now. I'm hoping others have had this issue and can help.
Thank you in advance.