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Offline Sandstorm

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« on: August 22, 2018, 02:41:57 PM »
Hi, all!

So, a couple of weeks ago I installed MagicInfo Express 2 version 3.0 1011.8 and now it is impossible to make the videos I am sending to my displays go in a loop. They run one time and the screens go into white and stays like that.

Very strange and even more frustrating as I am depending on my four DM48E-displays to communicate with my customers in the streets.

I have tried to contact Samsung (wow, that was a complicated process and it took forever to get help) but all they could advice me to do was to uninstall MagicInfo Express 2 version 3.0 1011.8 and install it again. I waited 23 minutes for that advice. So no more calling Samsung to get help.

I do not understand why this is happening, and I am now considering uninstalling MagicInfo Express 2 version 3.0 1011.8 and installing MagicInfo Express 2 version 2.6 1010.9 again to see if this solves the problem.

When I go into the depth of the Magic Player archives on my displays I can not see any file in the schedule-map, and something tells me this is the problem. I have tried so many times to create my videos again and with a new schedule, but nothing helps. The software send my videos through wifi to a USB-stick on the display and this goes just fine, but no schedule is sent with the package.

All right, maybe somebody has the same issues with the new version of MagicInfo Express 2 and has some advice for me?

Thanks in advance!

Sandstorm from Norway 8)

DIGITAL SIGNAGE HELP AND SUPPORT

« on: August 22, 2018, 02:41:57 PM »

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Offline Sandstorm

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« Reply #1 on: August 24, 2018, 01:42:26 PM »