Locked Out DC55E / DC49J

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Offline grant

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Locked Out DC55E / DC49J
« on: March 22, 2020, 08:41:46 PM »
Have a few DC55E and DC49Js.  I locked out the settings in MagicInfo to prevent tampering, including the power button and remote functions.

Uploaded an on/off schedule, but the screens never came back on, and now will not respond to the remote. 

Tried Mute - 1 - 8 - 2 - Power to perform a factory reset, but the IR indicator just flashes quickly any time it receives a signal.  Your help is appreciated.

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Offline Pepijn

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Re: Locked Out DC55E / DC49J
« Reply #1 on: March 27, 2020, 03:51:03 PM »
Dear Grant,

This is a nasty situation, you need to find yourself the MDC software. Then you can connect to the screen with a Windows computer via an RS232 connection, in the MDC application, you can reset the display again.

I have heard different stories about this that it sometimes works out of the box and sometimes gives you no connection to the display but it is worth a try.

Kind regards, Pepijn.

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Offline Standtheman

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Re: Locked Out DC55E / DC49J
« Reply #2 on: June 10, 2020, 07:12:33 AM »
Have you found any solution to getting your remote to work again? I am in a similar situation. Thank you