MagicInfo Pro Server not connecting to our screens

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Offline dowm

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MagicInfo Pro Server not connecting to our screens
« on: June 22, 2010, 12:07:57 PM »
Dear all

We had a power cut over the last weekend and now our two screens cannot connect to the MagicInfo Pro server software, the screens are showing the spinning globe and MagicInfo Pro logo. Both screens and server are on the same vlan, subnet etc., the screens can ping the server, the server can ping the screens. VNC remote desktop software can also connect the server to the screens.

Screens have Windows XP installed and the firewalls are off.

Both screens have been restarted, but when the user tries to submit the presentation to the screens the MagicInfo Pro server software says ?not connected?.

Since restarting the MagicInfo Pro server, one of the screens has disappeared in MagicInfo Pro server software. The remaining screen still says ?not connected? when submitting presentations to it.

All ideas will be gratefully received.

Dowm

DIGITAL SIGNAGE HELP AND SUPPORT


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Offline EricL

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Re: MagicInfo Pro Server not connecting to our screens
« Reply #1 on: June 22, 2010, 04:20:20 PM »
Hi, I would suggest restarting the screens again (mains on then off) to see if you can establish a connection. Also try rebooting the server machine again. If the system worked ok before then I would expect it to just be a hangup somewhere along the communication route-the two ends are easier to start with, after that maybe restart switches etc.

I suggest this because the power cut you experienced could well have affected the way the data is being routed through your network.

EricL

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Offline dowm

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Re: MagicInfo Pro Server not connecting to our screens
« Reply #2 on: June 23, 2010, 11:09:51 AM »
Thank you for your comments EricL.

The subject of broadcast was mentioned in the documentation, so I traced the connections back to the managed switch nearby and checked everything and there were no issues.

On the screens I checked the Setup (World icon in system tray), the Schedule Server and the Preferred Server IP addresses were checked to see if they had the correct Server IP address (one did not, and was corrected).

I had to disable the EWF first so that the changes would save (and then re-enable EWF). After this the MagicInfo Pro server software identified both screens and the user could download to them, however one screen still displayed the MagicInfo Pro logo.

The only conclusion I could think of was that the user was downloading a presentation or video that would not play because the screen did not have the correct software to run it (i.e. QuickTime, Mediaplayer etc.)

But it turned out that the user had incorrectly set up the schedule on this screen so it is now sorted.

I will have to remember when we have the next power outage that the screens may lose the server IP address settings if the EWF has not saved the changes properly.