Magic Info Pro Clienton 320TN-s2 -Password reset

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Offline bronz

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Magic Info Pro Clienton 320TN-s2 -Password reset
« on: August 05, 2010, 11:02:47 AM »
Hello,

I've inserted a password via the small icon, but now I cannot access the menu anymore.
The error is: "An unsupported operation was attempted"

What can I do?
Please, does anybody have a hint for me - we have a presentation this afternoon and I cannot change servers and stuff...

thx
alex

DIGITAL SIGNAGE HELP AND SUPPORT


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Offline EricL

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Re: Magic Info Pro Clienton 320TN-s2 -Password reset
« Reply #1 on: August 05, 2010, 12:32:00 PM »
Hi

sorry to hear of your problem-normally to reset a password with the Samsung software you reinstall the software and it will ask you for a new password during the installation procedure.

EricL

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Offline bronz

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Re: Magic Info Pro Clienton 320TN-s2 -Password reset
« Reply #2 on: August 05, 2010, 12:47:12 PM »
thx

is this the regular setup file delivered with the CD, which I also use for the network server (for creating the schedules, etc.)?

Beause I couldnt find an option for "client install mode for Monitor/panel" - so I stopped the installation. It seems that the setup is just for the "program server"

How can I reinstall and confirm without having access to the EWF menu?
How can I reinstall/reset the whole embedded XP to factory settings?


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Offline bronz

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Re: Magic Info Pro Clienton 320TN-s2 -Password reset
« Reply #3 on: August 10, 2010, 10:03:42 PM »
hello,

no idea? where do I get an image to reinstall the whole embedded XP or to fix the installation?

kind regards

Alex

DIGITAL SIGNAGE HELP AND SUPPORT

Re: Magic Info Pro Clienton 320TN-s2 -Password reset
« Reply #3 on: August 10, 2010, 10:03:42 PM »

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Offline EricL

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Re: Magic Info Pro Clienton 320TN-s2 -Password reset
« Reply #4 on: August 11, 2010, 12:10:23 AM »
I see your problem, if you call Samsung support 01932 455000 and explain the issue they may send you a disc with the whole client screen image on it to install over the existing OS/Magicinfo Pro software. They will require the serial number of the screen-or they may have a quicker solution..

EricL