(Ask) Using Magicinfo Pro VideoWall

  • 4 Replies
  • 5601 Views

0 Members and 1 Guest are viewing this topic.

*

Offline Tori

  • Newbie
  • *
  • 3
  • 0
(Ask) Using Magicinfo Pro VideoWall
« on: October 29, 2009, 04:28:34 AM »
My company use 4 monitors Samsung 400UXn, we built them into videowall 2 X 2, and we using Magicinfo Pro. when we publish a movie screen, one of them (monitor row 1 column 2) is always running movie a step behind the other (aproximately 1/10 seconds). please help me to solve my problem!

thanks a lot before.     

*

Offline Tori

  • Newbie
  • *
  • 3
  • 0
Re: (Ask) Using Magicinfo Pro VideoWall
« Reply #1 on: October 29, 2009, 04:41:50 AM »
Sory, I also want to ask about Message Feature in Videowall, can it show as a videowall monitor (only top or bottom of videowall) not on each monitor. Many thanks

*

Offline Bill Coral

  • SuperHero & MegaGuru
  • ******
  • 379
  • 87
Re: (Ask) Using Magicinfo Pro VideoWall
« Reply #2 on: November 01, 2009, 10:12:10 AM »
That shouldn't happen.... Try to change the order of the monitors and see how they re-act. You don't have do physically change the monitors, just do it through the software and see if you get the same re-action. Do you have the same client versions on the monitors?

Thanks, Bill

*

Offline Tori

  • Newbie
  • *
  • 3
  • 0
Re: (Ask) Using Magicinfo Pro VideoWall
« Reply #3 on: November 11, 2009, 09:37:41 AM »
thanx's bill for your sugestion

last day I've try your sugestion but it doesn't work. do you have any other?
i also have check the magicinfo pro client version, it all same version.

does it any posibility there is a bug on magicinfo pro software? or the monitor it self?

Regards

Tori


 

*

Offline Bill Coral

  • SuperHero & MegaGuru
  • ******
  • 379
  • 87
Re: (Ask) Using Magicinfo Pro VideoWall
« Reply #4 on: November 15, 2009, 06:04:25 PM »
I'll be surprised. I have a video wall of 1 x 3 and are all UXn. It works OK for me. I am not sure. Maybe you can call Samsung 01932 455214 this is the Digital Signage help line. They are very good. Also there is an e-mail address:

techsupport.euro@samsung.com

Let me know.

Bill