Blank on PowerPoint 2007 file

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Offline gentex

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Blank on PowerPoint 2007 file
« on: February 10, 2011, 06:15:02 PM »
I upgraded client to 3100.3 and server to 2600.6
I installed PowerPoint 2007 viewer.
When I pushed PowerPoint file as *.ppt, it showed OK.
But when I pushed PowerPOint file *.pptx, it showed blank.
Then it asked for Office 2007 compatibility pack 2007.
I installed it, it still showed blank.
Please help.
Thanks

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Offline Bill Coral

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Re: Blank on PowerPoint 2007 file
« Reply #1 on: February 16, 2011, 04:53:21 AM »
PPT viewers 2007 and 2010 are a pain. Not sure what has happened, I use 2003. I guess that you have to move with the times. It may be worth trying version 2010. I don't particularly likes this, but 2010 has worked for me. But there are other issues.....

It may be that Samsung has to produce a player/client that tackles this properly.

Well, MII Premium has been released. Maybe it is the answer.

Bill

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Offline jwinters78

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Re: Blank on PowerPoint 2007 file
« Reply #2 on: March 03, 2011, 03:34:42 AM »
I'm having the *exact* same issue... the screen that has a problem is running an older version of the Client (they just replaced the board on the screen, and re-imaged it with an ancient version... Goooooo samsung!)

The other 2 screens are running a newer version, and having no problems with PowerPoint Viewer 2007 and the newer client. At least I have proof that it works... now to get everything matched up properly.......

If I don't post up here again in 24 hours it means that upgrading to the newer client version worked.


Good luck.

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Offline jwinters78

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Re: Blank on PowerPoint 2007 file
« Reply #3 on: March 03, 2011, 05:12:25 AM »
Got it -- you need to download the Microsoft Office Compatibility Pack. Once that is installed it should work properly.

Check out this link for the download info. http://www.microsoft.com/downloads/en/confirmation.aspx?familyid=941b3470-3ae9-4aee-8f43-c6bb74cd1466&displaylang=en