Microsoft Powerpoint Viewer

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Offline ucc-tech

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Microsoft Powerpoint Viewer
« on: September 23, 2011, 02:34:51 PM »
Hi,

I am having issues with one screen (out of 5). When running a powerpoint there is one screen that has a message saying Microsoft Powerpoint Viewer contacting the server for information with a moving bar underneath. Now this is the same powerpoint that is playing on the other 4 screens without issue. I have tried re-installing powerpoint viewer and that has had not helped solve the problem.

Does anyone else have any ideas?

Thanks

DIGITAL SIGNAGE HELP AND SUPPORT

Microsoft Powerpoint Viewer
« on: September 23, 2011, 02:34:51 PM »

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Offline dssc

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Re: Microsoft Powerpoint Viewer
« Reply #1 on: September 26, 2011, 04:34:32 PM »
Hi,

I am having issues with one screen (out of 5). When running a powerpoint there is one screen that has a message saying Microsoft Powerpoint Viewer contacting the server for information with a moving bar underneath. Now this is the same powerpoint that is playing on the other 4 screens without issue. I have tried re-installing powerpoint viewer and that has had not helped solve the problem.

Does anyone else have any ideas?

Thanks
Tha fastest way to resolve the problem is restoring OS on the screen that has issues with PPT.
send reuest to techsupport.euro@samsung.com and they will give OS image for your screen and instruct you on how to re-image OS.