We've had a few problems with our Samsung LFD's running MagicInfo-i Premium, and I'm curious to see if anyone else have had anything similar happening on their units.
Basically, we have ~15 screens, half of which are touch screens, in stores all around the UK. Since the stores will not let us hook the screens up to their network, we need to publish new content using USB.
The problems began with some screens would start to copy, but then the machine restarts before having completed the transfer. (We can see this by cleaning out the Repository folder before plugging in the USB memory stick. When the screen is back up, we can see that it has copied parts of the content over...) Again, this only happens on some of the screens (repeatable), and we struggle to see any difference with these screens to the ones that work just fine.
After having spoken to Samsung, we have received an update to the MagicInfo-i Premium software - but it doesn't seem to have helped at all with the restarting of the machines.
Usually, we can still transfer the content to the screens using the Admin/Advanced setup, but this is not optimal since we're using sub-contractors to install the content on the screens across the UK, and they are not necessarily very tech-savvy. (This has resulted in countless hours of troubleshooting over the phone.)
Today, we encountered a new problem where the schedule could not even be found by the "Admin/Advanced setup > Schedule > Download Schedules from Removable Disk", but this may be caused by a corrupted USB memory stick (we had previously installed the content just fine using the same USB on another unit.)
We're trying to collect information so that we can help Samsung in diagnosing the problems, so we would be happy if you could chime in should you recognise any of the issues.
Many thanks,
David