Ivan,
Thank you for the reply. I found an error in the log files on the server:
Log Name: Application
Source: MagicInfoStreamDaemon
Date: 6/16/2014 11:34:23 AM
Event ID: 273
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
The description for Event ID 273 from source MagicInfoStreamDaemon cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MagicInfoStreamDaemon" />
<EventID Qualifiers="49152">273</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-06-16T15:34:23.000000000Z" />
<EventRecordID>17302</EventRecordID>
<Channel>Application</Channel>
<Computer>BLGD2703.amers.ibechtel.com</Computer>
<Security />
</System>
<EventData>
</EventData>
</Event>
I didn't find any relevant errors on the Player. Below are the Firewall settings on the Server:
MagicInfo-i Premium Server FTP: TCP Protocol, port 21.
MagicInfo-i Premium Server HTTP: TCP Protocol, port 7001
MagicInfo-i Premium Server Stream: TCP Protocol, port 7000
MagicInfo-i Premium Server VNC Client: TCP Protocol, port 5500
MagicInfo-i Premium Server VNC Server: TCP Protocol, port 5901
On the monitor itself: MagicInfo Pro version 1.00.000, MagicInfo-i Client version1.00.0000 (this monitor is at least 3 years old). The monitor is running Windows XP and the Server is running Windows 7, could that make a difference? When I talked to support and asked the question they said it didn't matter and that I wouldn't need to update anything on the monitor itself. The support team also gave me the Premium edition to install on the Server. Is the version difference the issue?
Thanks,
Mary