Failed to download scl file?????

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Offline johnd

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Failed to download scl file?????
« on: May 06, 2010, 12:45:49 AM »
Greetings,
I inherited a system of four Samsung Wall mounted systems networked together and running MagicInfo Pro on a Windows 2003 Small Business Server.
Question: Is this software that is granted forever, or is it trial software. I ask because it seems to have stopped working very close to one year later, with little-to-no reason why. Everthing was working just fine until one day not. When I publish my screens to the clients (Samsung Wall mounts) it says that it published 100%. But the wall mount is doing nothing but showing the MagicInfo Pro screen-saver. Back on the server, I found a log where it says:
Publish Start :: 2010-05-05  19:34:17

Beginning :: 2010-05-05  19:32:00
End :: 2010-05-11  24:00:00

 Bridge :: 2010-05-05  19:34:20 :: Download :: Failed to download scl file :: Fail ::

Publish Complete :: 2010-05-05  19:34:20

Can someone please let me know what the heck is going on here???
Thanks

DIGITAL SIGNAGE HELP AND SUPPORT

Failed to download scl file?????
« on: May 06, 2010, 12:45:49 AM »

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Offline EricL

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Re: Failed to download scl file?????
« Reply #1 on: May 06, 2010, 06:44:28 AM »
Hi, the software has no trial period, it is licensed to use with the Samsung hardware you inherited.

There are some other very recent posts referring to similar problems with Windows 2003 server installations, it looks like a Windows update could have other knobbled something.

I suggest you give Samsung Corporate helpline a call, explain you don't appear to be the only one with recent problems and ask them for a quick solution.

EricL

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Offline johnd

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Re: Failed to download scl file?????
« Reply #2 on: May 06, 2010, 01:15:39 PM »
After I posted my question last evening, I did another OS Update and restarted the server and it worked. Now, I also discovered that the Samsung's 'C' drives only had about 180MB of free space left so I did a 'Disk Cleanup'. So, that could have contributed to all of this too.

Thanks EricL.

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Offline andyh66

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Re: Failed to download scl file?????
« Reply #3 on: May 05, 2011, 05:58:42 PM »
I had a smilar problem where the Magicinfo Pro software failed to publish the schedule and produced the error shown below, following security updates to the Windows 2003 server hosting the application. A server restart resolved the problem.

Regards,
Andy Harris.
(Manorfield C of E Primary School)

DIGITAL SIGNAGE HELP AND SUPPORT

Re: Failed to download scl file?????
« Reply #3 on: May 05, 2011, 05:58:42 PM »