schedule won't play

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Offline thosepoolguys

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schedule won't play
« on: October 28, 2015, 05:41:27 AM »
Hi all,
The company i work for has recently opened a retail store and purchased a  Samsung RM40D to play basic ads in the store front. It is mostly just needed for stills with a couple of videos our suppliers have provided.

The issue i am having is that any "scheduled" content loaded onto the screen doesn't play. instead the magic info logo plays in its place.

I have tried remote sending the content and using a usb.

Any ideas what i am doing wrong

Regards

DIGITAL SIGNAGE HELP AND SUPPORT

schedule won't play
« on: October 28, 2015, 05:41:27 AM »

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Offline NeedHelp

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Re: schedule won't play
« Reply #1 on: November 02, 2015, 01:17:22 PM »
Hi,

do you have entered the correct Server IP at the monitor, can you ping the monitor from your Server?
Can you get on your Monitor via VNC?

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Offline sorenautzen

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Re: schedule won't play
« Reply #2 on: November 18, 2016, 03:21:46 PM »
Hi all,
The company i work for has recently opened a retail store and purchased a  Samsung RM40D to play basic ads in the store front. It is mostly just needed for stills with a couple of videos our suppliers have provided.

The issue i am having is that any "scheduled" content loaded onto the screen doesn't play. instead the magic info logo plays in its place.

I have tried remote sending the content and using a usb.

Any ideas what i am doing wrong

Regards

Hi - I have exactly the same problem.
At one point it did start to play presentation (a couple of MP4's)
But there seems to be an inabillity to load the schedule.
I does not matter if I load to an USB or directly to the monitor to eiter internal or USB memory.

Any hints would be appriciated
/soren