"Error Code : 4345" when requesting free license

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Offline alangeering

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"Error Code : 4345" when requesting free license
« on: June 28, 2016, 07:44:18 PM »
I had MagicInfo Lite installed fine and working for testing on my laptop but now I'm setting up a another machine I cannot get beyond requesting a license.

I'm logged in as admin and click the free license button and fill out the required information. When I hit the "NEXT" button I get the following message "please contact the SLM license. Error Code : 4345".

I've searched the forum and can't find anyone who's posted a solution. Are the license servers for version 3.1 still turned on at Samsung?

(My version - MagicInfo Server V3.1 Build NA-MIILS-3103.1)

Does anyone have any ideas?
Thanks,
Alan

DIGITAL SIGNAGE HELP AND SUPPORT


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Offline silprivas

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Re: "Error Code : 4345" when requesting free license
« Reply #1 on: October 06, 2016, 12:14:50 PM »
Hello,

I have the same problem when i want to register a premium-i or lite license. My server has access to internet.
My  version Magicinfo server 3.1 Build NA-MIIPS-3106.0)

I tried to register on this website (https://v3.samsunggsbn.com) to do the offline registration but i didn't get any information for my new account.

Does someone get the same problem ?

Regards,
Etienne

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Offline silprivas

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Re: "Error Code : 4345" when requesting free license
« Reply #2 on: October 12, 2016, 02:32:28 PM »
Problem solved by contacting Samsung business support

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Offline Lsharp

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Re: "Error Code : 4345" when requesting free license
« Reply #3 on: December 23, 2016, 08:03:54 AM »
4345:
Requesting activation error in Get Activation Key Request

Could mean you already used up your trial period, or the server version is no longer supported

DIGITAL SIGNAGE HELP AND SUPPORT

Re: "Error Code : 4345" when requesting free license
« Reply #3 on: December 23, 2016, 08:03:54 AM »