Magic Info Express 2 - Can't find device - currently unavailable

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Offline dthornton

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Hoping someone can help me with this problem. We have a network of 4 clinics.

Last year we purchased a Samsung RM40D for clinic #1. I was able to install Magic Info Express 2 and remotely send updates to the unit from my clinic (clinic #2) through our network.

We recently purchased 5 Samsung DB40E units for (4 for clinic #3 and 1 for clinic #4). Since purchased, I have no been able to connect to the units remotely with Magic Info Express 2. I keep receiving the Currently Unavailable message. I am, however, able to ping the units from here and see that they are on the network.

I was able to connect to to the RM40D until just the other day and now I can't connect to it either. I get the same message when trying to access it. When I went over to clinic #3 I was able to connect to the 4 units there with a different PC.

Can anyone help or point me in the right direction for how to resolve this. I need to be able to remotely update these units. Thank you!

DIGITAL SIGNAGE HELP AND SUPPORT


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Offline Ygalvis

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Re: Magic Info Express 2 - Can't find device - currently unavailable
« Reply #1 on: June 01, 2017, 07:55:57 AM »
hello, if you try disabling the firewall in the SBB card, by default it is enabled!

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Offline dthornton

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Re: Magic Info Express 2 - Can't find device - currently unavailable
« Reply #2 on: June 05, 2017, 10:52:54 PM »
Hi, can you please elaborate? What is the SBB card?