Samsung Magic Info V3 Server cant ping the I player SBB-B64DI4

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Offline belgirt

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Hi 

can anyone help me with my problem. I have installed a Magic Info Server V3 with Samsung SBB-B64DI4 player.  my issue;
1. Server cant detect any SBB-B64DI4 connected in the same VLAN when adding devices
2. SBB Player can ping the Server but the Server cannot.

BTW I have a License

DIGITAL SIGNAGE HELP AND SUPPORT


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Offline Pepijn

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Re: Samsung Magic Info V3 Server cant ping the I player SBB-B64DI4
« Reply #1 on: May 29, 2018, 10:44:52 AM »
Hi Belgirt,

Try to find out if your network ports are all open for communication that MagicInfo server needs.

If the SBB can ping the server but the server, not the SBB I would try to search it on the server.

Kind regards,
Pepijn.


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Offline belgirt

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Re: Samsung Magic Info V3 Server cant ping the I player SBB-B64DI4
« Reply #2 on: June 04, 2018, 06:33:31 AM »
Hi Pepijn

I contacted Samsung for assistance and now working.

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Offline Pepijn

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Re: Samsung Magic Info V3 Server cant ping the I player SBB-B64DI4
« Reply #3 on: June 05, 2018, 07:12:49 AM »
That is great!

Could please share the solution of Samsung with us?

Kind regards,
Pepijn.

DIGITAL SIGNAGE HELP AND SUPPORT