White screen after 5 minutes

  • 3 Replies
  • 3531 Views

0 Members and 1 Guest are viewing this topic.

*

Offline OCTOBER

  • Newbie
  • *
  • 1
  • 0
White screen after 5 minutes
« on: May 16, 2011, 11:12:53 AM »
I have just set up magic info I, we are viewing a live internal webcam feed, unfortunatley after about 5 mins the screen will turn white and i need to reset the screen to get the feed on again.

Anyone had a similar problem?

Thanks

DIGITAL SIGNAGE HELP AND SUPPORT

White screen after 5 minutes
« on: May 16, 2011, 11:12:53 AM »

*

Offline Bill Coral

  • SuperHero & MegaGuru
  • ******
  • 387
  • 87
Re: White screen after 5 minutes
« Reply #1 on: May 19, 2011, 02:01:01 PM »
Which MagicInfo-I do you use? If it is Premium then this should be OK for one hour. If it is earlier versions, ensure that the timings are correct.

Bill

*

Offline HZM

  • Newbie
  • *
  • 15
  • 0
Re: White screen after 5 minutes
« Reply #2 on: June 01, 2011, 01:54:10 PM »
I have just set up magic info I, we are viewing a live internal webcam feed, unfortunatley after about 5 mins the screen will turn white and i need to reset the screen to get the feed on again.

Anyone had a similar problem?

Thanks

It is mostly the problem of the software version. Please send email to dssc@samsung.com for new software version.

*

Offline Bill Coral

  • SuperHero & MegaGuru
  • ******
  • 387
  • 87
Re: White screen after 5 minutes
« Reply #3 on: June 14, 2012, 09:13:58 PM »
You need to be careful with regards to setting the template. I mentioned it is for an hour, but this is not the case with the new versions; it is a minute. The issue here is not the length of time of the template. You need to ensure that you enter appropriately the whole length of time you want and then use the schedule to enter the time.

It may be that your 'white' screen is because you have only set your element for a lesser time than the minute of template duration.

Bill

DIGITAL SIGNAGE HELP AND SUPPORT

Re: White screen after 5 minutes
« Reply #3 on: June 14, 2012, 09:13:58 PM »