Can't make Office file work

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Offline rosland9

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Can't make Office file work
« on: September 08, 2011, 12:39:25 PM »
Hello all,
I am New to useing Magic info pro and I am trying to add MSoffice Docs to show on the screen
Ive added the office source to the screen and chossen the file form the libary,
but when you preview the screen the box reminds blank and empty and a open or save option comes up if you click open it just opens the file in it normal program. when on the main screen noting happons at all i just get the blank box.

Any idear what I am doing wrong

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Can't make Office file work
« on: September 08, 2011, 12:39:25 PM »

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Offline Ewanl30

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Re: Can't make Office file work
« Reply #1 on: September 08, 2011, 01:02:26 PM »
this could be a couple of things

firstly have you loaded a reader\viewer on to your clients screens fro microsoft word\ppt etc.
also when you setup the screen with the document on it are you pulling the image from your own personal drive or from the computer the magicinfo software is loaded.

I have all images etc used on screens etc loaded directly onto the c:\ that holds our Magicinfo server software all tv's link directly to his via a static ip which means they can all see the file.

if none of these work please type a more indepth response detailing how you setup the screen and how the magicinfo software is setup and ill try to help

thank
Ewan

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Offline rosland9

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Re: Can't make Office file work
« Reply #2 on: September 08, 2011, 01:58:49 PM »
ok edwin

firstly have you loaded a reader\viewer on to your clients screens fro microsoft word\ppt? Yes I have

I am pulling the file from the computer the magicinfo software is loaded.

I have all Files used on screens loaded directly onto the c:\ that holds our Magicinfo server software all tv's link directly to his via a static ip which means they can all see the file , done

right so the setup it like so
we have 1 samsung screen and a computer install with Magic info pro this computer has Office 2007 pro installed also the screen has office 2007 pro installed.

I have found the file and put it in to the Magic Library, then I make a new screen and add an office area, I set the office area to find the file. and then click preview and the open and save box comes up for some reson if you click open the file opens in office 2007 instead of in magic info pro.
and the office area remines blank.

This is the best I can do to desirbe the problem in full so I hope you can help.
thanks

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Offline Ewanl30

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Re: Can't make Office file work
« Reply #3 on: September 08, 2011, 02:12:02 PM »
I would check the client software you have supports microsoft 2007 previous older versions only supported upto 2003


I had a similar problem when i first used the screens when you go onto the screen itself can you see where the files have been loaded.
the issue i had that once the screen had the files loaded you could not access them via the screen itself it was a simple change of editing the folder so i could access it to this day still not sure why it happened and has only happened once.

if the issues persist I would suggest going onto http://92.48.120.45/index.php?cwdRelPath=
their is a few update patches etc on the site which may or may not help.

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Re: Can't make Office file work
« Reply #3 on: September 08, 2011, 02:12:02 PM »

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Offline rosland9

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Re: Can't make Office file work
« Reply #4 on: September 16, 2011, 11:33:41 AM »
Hay Turns Out your right The Fact I was useing office 2007 was the problem that pacth work nicely
Thank you fir the help