Client software not playing after update to 3005

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Offline Beno

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Client software not playing after update to 3005
« on: May 31, 2012, 11:11:13 AM »
I recently updated the client software on 1 screen before rolling it out to the others.
Now it doesn't startup on reboot, doesn't show in system tray and won't manually start up.
ie. now no longer works.
I have unistalled since and reinstalled and still the same.
Any ideas??

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Client software not playing after update to 3005
« on: May 31, 2012, 11:11:13 AM »

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Offline EricL

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Re: Client software not playing after update to 3005
« Reply #1 on: May 31, 2012, 11:30:49 AM »
Hi

did you remember to turn off the EWF before the update?

EricL

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Offline Beno

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Re: Client software not playing after update to 3005
« Reply #2 on: May 31, 2012, 11:59:10 AM »
EWF is turned off on all our screens. If that wasn't the case what would be the result?

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Offline EricL

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Re: Client software not playing after update to 3005
« Reply #3 on: May 31, 2012, 12:56:27 PM »
Hi

sometimes updating the software with the EWF on can result in a partial installation with some elements not functioning correctly.

EricL

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Re: Client software not playing after update to 3005
« Reply #3 on: May 31, 2012, 12:56:27 PM »

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Offline London-I

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Re: Client software not playing after update to 3005
« Reply #4 on: May 31, 2012, 01:00:03 PM »
Maybe try a format and then install the full application..

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Offline Beno

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Re: Client software not playing after update to 3005
« Reply #5 on: May 31, 2012, 01:46:13 PM »
Do you have a link for the full application. It came preinstalled as far as I am aware, and we have no discs.

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Offline London-I

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Re: Client software not playing after update to 3005
« Reply #6 on: May 31, 2012, 03:31:46 PM »
http://www.signagehelp.com/magic/index.php/topic,970.0.html